Refund policy

Returns and refunds

Because our products are fulfilled by independent suppliers, we do not accept returns for change of mind, preference, or an incorrectly selected variant. Please review product details and your selected color, size, or initial before placing your order.

Damaged, defective, incorrect, or missing items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@pureluxe.space within 30 days of delivery. Include your order number and clear photos or video of the item, packaging, and shipping label. Once the issue is verified, we will offer a replacement or a refund to the original payment method, as appropriate.

Cancellations

Contact us as soon as possible if you need to cancel an order. A full refund is available only when cancellation is received before the order enters processing or ships. Once an order has shipped, it cannot be canceled.

Delivery issues

If tracking shows delivered but you have not received the package, first check with household members, neighbors, and the carrier. We may require written non-delivery confirmation from the carrier before a replacement or refund can be approved.

Refund timing

Approved refunds are issued to the original payment method. After a refund is initiated, your bank or payment provider may take 5–10 business days to post the funds.

Exceptions

Gift cards, personalized items made specifically for you, and items damaged through misuse are not eligible for return or refund unless they arrived defective or were fulfilled incorrectly. Do not send any item to the supplier or to an address found on the shipping label. Contact us first for instructions.